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Frequently asked questions
Our FAQ is constantly growing! We make it a priority to stay up to date with questions that are frequently asked. If you can't find the answer you're looking for, feel free to contact us and we'll be sure to respond as soon as possible.
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Why is Lazzy right for my business?Lazzy is ideal for businesses that offer pre-packaged goods and are seeking a direct to consumer delivery system that can scale fast and reduce operating costs. We work with everything from groceries to speciality goods. Feel free to contact us to learn how Lazzy can help give your business wheels!
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What does Lazzy include?Automated order collection system: We maintain multiple customer order channels via web, phone, text bot, and other channels, in order to automatically gather and route orders for optimal delivery times. Management system: A centralized platform that allows you to manage everything from your team to your catalog with ease. Support Center: An optional integrated call/messaging center and integrated customer resource management platform to provide fast and premium support for troubleshooting and customer satisfaction. iOS & Android Inventory App: An intuitive mobile application for use by inventory handlers in order to manage the sorting and movement of delivery inventory in a fast paced environment. iOS & Android Delivery App: An Intuitive mobile application for delivery carriers that lets them easily deliver orders by minimizing mistakes and letting them focus on the road. Analytics: An informative analytics dashboard that gives you a complete overview of all statistics and numbers that help you make better strategic decisions for the future in order to grow your business.
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Can I have have customers picking up orders at my store?Absolutely! You can allow customers to choose between a variety of options for delivery, with one of them being in-store pickup and various pickup locations.
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What is an agent?Agents are employees with access to our support center tool. Those same agents are fit to help customers that have difficulty completing an order through our automated system or customers that need to troubleshoot.
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How much does Lazzy cost?Check out our pricing page.
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Can I offer delivery windows?Sure. Lazzy offers a range of delivery options. You can choose which options of delivery to offer customers with just a few simple clicks of a button via a super friendly user interface.
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How fast can Lazzy be set up?That depends on the operation and your organization but either way, we’re experts at what we do so we guarantee to get you set up fast.
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Is there a dashboard that I can see the performance of my operations?Yep! We have a great overview of what’s going on in your operation that shows all the relevant data and analytics coming from your business in a clear and reliable way.
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What is Lazzy?Lazzy offers the best solution for on-demand delivery using a Dynamic Delivery model. Lazzy designs, develops, and deploys small to enterprise scale delivery technology solutions for companies who need to integrate or expand their delivery operations over multiple internet channels including phone, web, mobile web, and mobile application.
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Does Lazzy do the routing for my drivers?Yep, one less thing to think about! Drivers can download our DeliveryOps Which will take care of drivers order management, history, break-proof delivery and of course the routing and navigation. Our system automatically sets up the fastest, most efficient and ideal route evidently saving on fuel costs and manpower.
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Can I set different delivery models in different areas?Yep! That’s the beauty of Lazzy, our system is totally dynamic and flexible, allowing you to optimize each area of delivery, separately.
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I am a non profit organization, can I use Lazzy?Sure! We’re big believers in non profit organizations and are always happy to give back, in any way that we can. Feel free to contact us on support@lazzy.com for further info!
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How will “Dynamic Delivery" benefit my business?The current cycle of delivery is slow, expensive, and ineffective at scale. Dynamic Delivery was created to solve existing problems: Mobility: Your products are on the move, offering your clients delivery in a matter of minutes. Better customer experience and faster delivery improves customer retention and satisfaction. Lower costs: Reduced manpower and automation save your business significant amounts in terms of operating costs. Dynamic inventory: We give you fine grained control over which products are offered in which locations while automating availability.
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Can I use my own domain for my e-commerce web site?Sure thing. We set you up with a yourcompany.lazzy.com domain for your store so you can start selling right away. If you already have your own domain and prefer using that, you can connect it in a matter of minutes and yes, of course, it’s included.
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Are both the branded e-commerce web-site and mobile apps included?They sure are! A fully branded e-commerce web site, customized to your liking and mobile apps (iOS & android).
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What is "Dynamic Delivery"?Dynamic Delivery is a new form of delivery based on mobile and pre-established inventory which allows you to offer your customers fast purchase experiences and fast delivery times. Our model reduces operating costs and improves customer retention at the same time.
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Do I need a developer to set up Lazzy?Nope! We have all that covered for you. Our dynamic and user-friendly system has been built especially to allow comfort and ease when getting set up. Our whole system is a super easy interface meaning we save you the hassle of different plugins with extra (unnecessary) costs.
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